You have lost endless hours of sleep troubleshooting a friend's machine. You know that when a computer is done right, it can be more than a beige box made for the left side of the brain. You know and love the ease of use along with the power and elegance of Mac.
The successful applicant must possess the following certifications:
Mac OS Certification
Apple Certified Desktop Technician (ACDT)
Apple Certified Portable Technician (ACPT)
The successful applicant must be capable of diagnosing, servicing and repairing the following product lines:
Apple Macintosh desktop computers
Apple PowerBook portable computers
Apple Displays
Apple peripherals and accessories
What we'll ask you to do:
Provide complete and appropriate solutions for every customer by utilizing retail sales and customer services skills
Tactfully identify the difference between a misguided user and an unhealthy Macintosh
Bring your area of expertise to add value to our diverse team
Provide unparalleled customer service while solving and diagnosing Apple customer issues
Provide complete and appropriate solutions for every customer, explain and sell the benefits of Mac and Applecare.
Complete bench repairs in a thorough and timely fashion
Prioritize daily workload
Research order and repair status for customers
Be intimately aware of inventory levels and order replacement consumables as needed
Be aware of Loss Prevention issues
Oh yeah, and have fun, after all, this is iStore!
What qualities you must have:
A high level of attention to detail and are a perfectionist
Are always eager to discuss tips and tricks and why Macs rule
Be a good listener and a good communicator
Would rather be in the front row of a MacWorld keynote speech than have free cable for a year
Love repairing Macs and enjoy interacting with other Mac users
Seek challenges and enjoy finding answers
Could write an encyclopedia of Mac products
Have mastered the latest Mac OS and kept up with cutting edge technology, while knowing what is in the pipeline
